Emergency planning
and business continuity.

Review how your emergency plan would work in practice, identify gaps and recommend improvements.

A written plan is a starting point. A practical review considers whether the people expected to use it understand what to do when an incident occurs. NGST Consulting can work with an existing plan or support its development, with attention to how it fits your organisation and the people putting it into action.

• Review the actions, responsibilities and communication described in your plan.
• Identify gaps between the written arrangements and how staff would respond.
• Recommend practical changes and identify what could be tested through an exercise.

The focus is practical readiness. These reviews are not legislative or compliance audits.

Help staff understand their emergency roles, follow your plans and keep themselves safe.

Training connects your emergency plan with the people who need to use it. Sessions can help staff understand their responsibilities, recognise the actions expected of them and work through how the plan applies to their workplace.

• Explain the roles and actions set out in your emergency arrangements.
• Work through questions about following the plan and keeping staff safe.
• Identify areas where further practice, clarification or follow-up would help.

The content and delivery format are agreed around your organisation’s plans, staff and needs.

Develop, review and test practical plans for maintaining essential work and recovering after disruption.

Business continuity planning helps you consider how work could continue when normal arrangements are disrupted. We support the development and testing of plans that connect your priorities with the people, processes and resources needed to carry them out.

• Work through what needs to keep operating and what could interrupt it.
• Support clear continuity arrangements and recovery priorities.
• Test assumptions, identify gaps and improve the plan based on what you learn.

Support is available for small businesses through to large organisations, whether you are starting a plan or reviewing one you already have.

Test plans and staff readiness through practical exercises, with documented findings and recommendations.

An exercise provides an opportunity to work through an incident before a real disruption tests your arrangements. It can explore how people use the plan, make decisions and communicate, while revealing assumptions or gaps that are easy to miss on paper.

• Agree the arrangements and questions the exercise will explore.
• Put plans and staff readiness to the test through a practical exercise.
• Document findings, identify gaps and recommend changes for follow-up.

The exercise is shaped around the purpose of the engagement and the plans you want to test.

Understand what happened, capture lessons and turn experience into practical improvements.

After an incident, a debrief can help your organisation understand what worked, where difficulties arose and what needs to change. NGST Consulting supports this review so the experience can inform recovery and future preparedness.

• Review the response and the experience of those involved.
• Capture lessons about plans, communication, responsibilities and support.
• Identify practical improvements and agree the follow-up you need.

Debriefs can be a defined piece of work or part of an ongoing support arrangement.

Keep preparedness current through regular plan reviews, staff training, exercises and incident follow-up.

Preparedness needs attention as your organisation changes. An ongoing service arrangement can bring plan reviews, training, exercises and lessons learnt into a schedule that suits your business, with the flexibility to combine onsite work and remote follow-up.

• Arrange regular reviews, staff training and exercises.
• Include incident debriefs and follow-up improvements.
• Discuss an on-call option for recovery support during large-scale incidents.

The scope, schedule and any on-call availability are set out in your agreed service plan.